Home Internet Apps | T-Mobile 5G Home Internet (2024)

T-Mobile’s Home Internet apps allow you to access your gateway, adjust your settings, check your usage, and more!

T Life app
T-Mobile Internet app
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T Life app

Welcome to the T Life app

The T Life app is available to use with T-Mobile gateways, and also provides access to other T-Mobile perks such as T-Mobile Tuesdays, and innovations like the ability to manage your gateway anytime, anywhere.

You can view and change gateway settings and Wi-Fi network management options in the T Life app. The gateway must be connected to the T-Mobile Network and able to receive data.

Home Internet Plus customers MUST use the T Life app.

Customers with the Askey Gateway should use the T-Mobile Internet app.

Log in to the T Life app to get started

1. Go to the T Life app.

2. Sign in with your T-Mobile ID to manage all settings in the app.You can access gateway settings in T Life remotely when logged in with a T-Mobile ID.

3. On theHomescreen, scroll down and tap onManage my home interneticon.

View and manage your settings in the T Life app

Your Internet plan will have an associated line number. To find this number:
1. Go to the Overview tab.
2. View the line number underInternet line number.
1. On theHomescreen, scroll down and tap onManage my home interneticon.
2. Tap I need to set up my gateway.
3. Tap 5G Gateway and follow the prompts.
1. From theOverviewscreen, tapMoreabout connection qualityat the bottom of the screen.
2. TapLaunch placement assistant.
3. TapNextat the bottom of the screen.
4. TapPlay VideoorSkip Videodepending on your preference.
5. TapShare locationorEnter address. Allow permissions for location sharing from the device if needed.
6. Adjust the location of the gateway if needed and then tapYes. When location sharing is on, you can find signal direction using Map VieworCamera View
7. TapOkand return to theHomescreen now that your gateway is correctly placed.
You can create up to four additional Wi-Fi networks and have them appear on the Network screen. To disable band steering, you must separate the 2.4 and 5 GHz Wi-Fi bands by creating a separate Wi-Fi network for each with a unique name.
1. From the Network screen, select + Add Network.
2. You can then manage the following settings:
  
  Wi-Fi Network Name (SSID)
  
  Wi-Fi Network Password (key)
  
  Frequency band
  
  WPA Version
  
  WPA Encryption Mode
TheManage Scheduleoption allows you to set a schedule for when your devices are able to connect to the network.
1. Tap the three dots next to the device on the Devices screen.
2. Select the Set Schedule switch to turn it on or off.
3. Set the desired days and times.
4. Select Submit.
Use these steps to view connection, signal strength, and device details for your gateway.
1. View the Wi-Fi connection strength next to a device on the Devices screen.
2. Select a specific device to view details only for that device.
Will stop the selected device from accessing internet while connected to the gateway.
1. From theDevicesscreen, tab the three dots next to the device.
2. Select the toggle next toBlock internet accessto it off and on.
1. At the bottom of the screen, selectMore.
2. Ensure the gateway is online and selectRestart your gateway.
3. Wait for the device to restart.

T-Mobile Internet app

Welcome to the T-Mobile Internet app

You can view and change gateway settings and Wi-Fi network management options in the T-Mobile Internet app.

You must be connected to your gateway through Wi-Fi to access and change settings. Only one device may be able to use the app at a time.

Log in to the T-Mobile Internet app to get started

Make sure you're connected to the gateway over Wi-Fi and open the T-Mobile Internet App.
Enter the administrator password, then selectLog In.
- If you don't see a password field, chooseAlready setup? Log infirst.
- The default password can be found on the back label of the device.
- If you forgot your password, selectForgot passwordand follow the on-screen steps.

To log out...

At the bottom of the screen, selectMore>Logout.

View and manage your settings in the T-Mobile Internet app

Your Internet plan will have an associated line number. To find this number:
1. Log in to your T-Mobile Internet app.
2. On theHometab, view the line number underInternet line number.
TheManage Scheduleoption allows you to set a schedule for when your devices are able to connect to the network.
1. At the bottom of the screen, selectDevices. You'll see a list of all devices connected to the gateway.
2. Choose a device to view or adjust the following settings:
  
  Select theConnected / Disabledswitch to manually turn a device on or off.
  
  SelectManage Scheduleand schedule blocks of time to disable a device.
  
  Choose the+icon to add a new disabled time period.
  
  ChooseSchedule Optionsif you want to clear the schedule, or you can temporarily disable it by selectingSTOP FOLLOWING SCHEDULE / FOLLOW SCHEDULE.
  
  Once a device is on a schedule, it can't be blocked.
Connection and usage
- You can find this information on theHomescreen in the app.
- The top bar shows the connection status between the device you're using the app on, the gateway, and the Internet.
- You'll also see your signal strength.
Connected devices
1. At the bottom of the screen, selectDevices. You'll see a list of all devices connected to the gateway.
2. Choose a device, then selectDevice Informationto seethese details:
  
  Connection type (Wi-Fi or Ethernet)
  
  IP address
  
  MAC address
Gateway

SelectMore>Gateway informationto view these details:
- Firmware version
- IMEI
- IMSI
- ICCID
1. At the bottom of the screen, selectMore>Restart your gateway.
2. SelectRestart gateway nowand wait for the device to restart.
The 5G gateway is pre-configured with a single Wi-Fi network, which functions on both 2.4 GHz and 5GHz frequencies and supports intelligent band steering.
- 2.4 GHz is used by older wireless standards and technologies (802.11 b/g/n) and provides the signals that reach the furthest but provide the lowest speeds.
- 5 GHz is available to devices using the latest wireless standards like 802.11ac and some older standards (802.11 a/n). The 5 GHz frequency band provides wireless signals that have a shorter reach than 2.4GHz, but the highest speeds/best performance.
Some older devices and smart devices only connect to a Wi-Fi network using 2.4GHz frequency. For these devices, use the T-Mobile Internet app to set up separate networks. Check out our tutorials for steps to create additional Wi-Fi networks.

For additional steps, check out T-Mobile Internet app tutorials!

Tutorials for iOS Tutorials for Android

Need help?

Our Troubleshooting guides can help fix the most common T-Mobile Internet issues, right from the comfort of your home!

T-Mobile Internet Troubleshooting guides

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